Delivery and Delivery Charges

Delivery & Returns

If you will not be able to accept your delivery, when placing your order please specify a safe place for the parcel to be left in the notes box.

All delivery queries need to be raised within 2 working days of delivery.

Delivery Charges to Mainland England and Wales included (+ VAT)

| Weight | Price | | ------------- | ------ | | 0 – 1 kg | £9.95 | | 1.01 – 5 kg | £11.95 | | 5.01 – 15 kg | £14.95 | | 15.01 – 30 kg | £28.00 | | 30.01 – 50 kg | £45.00 | | 50+ kg | £59.50 |

Delivery Charges – Scottish Highlands (+ VAT)

| Weight | Price | | ------------ | ------ | | 0 – 1 kg | £17.50 | | 1.01 – 5 kg | £19.95 | | 5.01 – 15 kg | £25.00 |

Delivery Charges – Scottish Offshore (+ VAT)

| Weight | Price | | ------------ | ------ | | 0 – 1 kg | £24.95 | | 1.01 – 5 kg | £29.50 | | 5.01 – 15 kg | £35.00 |

Delivery Charges to Isle of Man (+ VAT)

| Weight | Price | | ------------ | ------ | | 0 – 1 kg | £24.95 | | 1.01 – 3 kg | £29.50 | | 3.01 – 10 kg | £35.00 |

Delivery Charges to Isle of Wight (+ VAT)

| Weight | Price | | ------------ | ------ | | 0 – 1 kg | £24.95 | | 1.01 – 3 kg | £29.50 | | 3.01 – 10 kg | £35.00 |

Delivery Charges to Northern Ireland (+ VAT)

| Weight | Price | | ------------ | ------ | | 0 – 1 kg | £22.00 | | 1.01 – 5 kg | £30.00 | | 5.01 – 10 kg | £38.00 |

Delivery Charges to Europe (Selected Areas Only)

International orders may be subject to import charges payable to the delivery company.

| Weight | Price | | ------------ | ----------------------------- | | 0 – 1 kg | £44.95 | | 1.01 – 5 kg | £59.95 | | 5.01 – 15 kg | £79.95 | | 15 kg + | Please contact us for a quote |

International Shipping

Please note we are not responsible for any import duties or taxes accrued.

All goods will be sent DAP – Delivered at Place – as standard. This means that we will arrange for carriage to the stated delivery address, but that the buyer remains responsible for all costs related to import clearance.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. We are not responsible for any customs restrictions, tariffs, or other regulations that may apply at Customs in any country. Any duties or taxes that may apply are your responsibility.

If you have any questions, we encourage you to speak with your customs office, although we will ship any products you order to the address you provide.

It is the customer’s responsibility to check with your country’s customs office to verify that your products can clear customs. If for whatever reason the package is seized by Customs officials, we will not issue you a refund unless all products are returned to us in their original condition.

The overwhelming majority of orders pass through customs without any problems, and most orders that are stopped are automatically returned to us. You may be responsible for any return shipping charges, in accordance with your local regulations.

By ordering from us, you are stating that you agree to the above disclaimer.

If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse.

Please note that packages returned by customs can sometimes take a very long time to return.

Excluded Locations

PO Boxes are not allowed. Some locations are being added as requested, so please contact us on 01255 323202 if your country is not shown or an error occurs.

Scottish Highlands

AB10–25, AB31–33, AB37–39, AB42–45, AB51–56, IV1–28, IV30–32, IV36, IV40, IV52–54, IV63, PH15–26, PH30–41, PH49–50, PA21–40, PA80, FK17–21, KW1–14

Scottish Offshore Islands

HS1–9, IV41–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44, ZE1–3

Isle of Man

IM1–9

Isle of Wight

PO31–41

Northern Ireland

Returns

All returns must be made within 14 days of delivery and are subject to a 20% handling charge. If 14 days have passed, we cannot offer you a refund.

To be eligible for a return, your item must be in the same condition that you received it. Parts specially ordered are non-returnable.

Once your return is received, inspected and approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow a few days for the amount to be returned to your payment method.

If you intend to return your item, you should email [email protected] and include details of your order and your reason for returning. We will then provide you with a return address and a reference number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.